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Refund and Returns Policy

Return & Refund Policy

Effective Date: 02/02/2026

At 3AM Plus, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Mandatory Unboxing Video

To qualify for a return, exchange, or refund due to a damaged, defective, missing, or incorrect product, an unboxing video is mandatory.

The video must:

  • Clearly show the sealed package before opening.

  • Capture the complete unboxing process from start to finish.

  • Be continuous without any cuts, edits, pauses, or filters.

  • Clearly display the product and any issue being reported.

Claims submitted without a valid unboxing video may not be accepted.

2. Eligibility for Returns

Returns or exchanges will only be accepted if:

  • The product received is damaged, defective, or incorrect.

  • The return request is submitted within 2 days of delivery.

  • The product is unused and in its original condition.

  • All original packaging, labels, accessories, and boxes are included.

Products damaged due to misuse, mishandling, improper storage, normal wear and tear, or damage occurring after delivery are not eligible for return, exchange, or refund.

3. Return Approval Process

Once a return request is submitted, our team will review the details and supporting evidence.

If the request is approved:

  • Return instructions will be provided.

  • The product must be returned in its original condition and packaging.

  • Returned items will be inspected upon receipt before processing a replacement or refund.

4. Refund Policy

After the returned product is received and successfully inspected, the refund will be processed within 2 business days.

Refunds will be credited to the original payment method  within 7 days used during the purchase. Processing times may vary depending on your payment provider or bank.

5. Exchange & Replacement

Approved exchanges or replacements will be processed after the returned product is received and verified.

Replacement products will be dispatched and delivered within 7 business days, subject to product availability and delivery location.

6. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

3AM Plus

Email: info@3amplus.com

Phone: 096867 67070

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